question Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined” in Community Central forum

Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU — Mon, 11 May 2026 00:17:30 GMT

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

Steps to reproduce:

Navigate to the Developer portal
Click the user menu
Open “My Profile & Settings”

After that, it redirects to:
https://profile.servicenow.com/now/cuam/technical-issues

I’ve already tried Clearing cache/cookies, Different browsers, Incognito mode and logging out/in but the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

Re: Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

Tanushree Maiti — Sun, 10 May 2026 13:05:21 GMT

Hi @TayyabU ,

Is it your client instance.

We did face similar kind of issue . We fixed it by correcting widget .

Navigate to the User Profile page in your portal.
Hold CTRL and right-click the profile widget, then select Instance Options to see if configurations are available.
If not, select "This widget in editor" to view its code. The standard widget is typically named User profile

Modify it/correct it as per your requirement.

Re: Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU — Mon, 11 May 2026 00:15:30 GMT

Hi Tanushree,

Thank you for your response.

This issue is occurring on the official ServiceNow Developer / Learning portal, not on a client instance or custom Service Portal implementation, so unfortunately, I don’t have access to widgets or portal configuration.

Steps to reproduce:

Navigate to the Developer portal
Click the user menu
Open “My Profile & Settings”

After that, it redirects to:
https://profile.servicenow.com/now/cuam/technical-issues

I’ve already tried clearing cache/cookies, different browsers, incognito mode and logging out/in, but the issue persists. It seems more like an account/profile synchronization issue on the platform side rather than a portal widget issue.

Thanks again for your help.

Re: Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

Tanushree Maiti — Mon, 11 May 2026 03:42:27 GMT

Hi @TayyabU ,

You can do it.

" I don’t have access to widgets or portal configuration" - you are system admin in your PDI/Lab instance.

For PDI , just double check you are admin.

Log in to developer.servicenow.com.
Click on your Profile icon (top right).
Select Change User Role.
Ensure the role is set to Admin