question Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined” in Community Central forum

Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

TayyabU — Sun, 10 May 2026 08:08:51 GMT

Hi everyone,

I’ve been facing an issue with my ServiceNow profile portal for quite a long time. Whenever I open “My Profile & Settings,” it redirects to a technical issues page saying “We will be back shortly,” and my profile name appears as “undefined undefined.”

I’ve already tried:

Clearing cache/cookies
Different browsers
Incognito mode
Logging out/in

But the issue still persists. Has anyone faced this before or knows a fix?

Thanks in advance.

Re: Unable to Access “My Profile & Settings” – Profile Shows “undefined undefined”

Tanushree Maiti — Sun, 10 May 2026 13:05:21 GMT

Hi @TayyabU ,

Is it your client instance.

We did face similar kind of issue . We fixed it by correcting widget .

Navigate to the User Profile page in your portal.
Hold CTRL and right-click the profile widget, then select Instance Options to see if configurations are available.
If not, select "This widget in editor" to view its code. The standard widget is typically named User profile

Modify it/correct it as per your requirement.