question Can't proceed with the training in Community Central forum

Can't proceed with the training

EjikeC — Mon, 11 May 2026 16:59:05 GMT

Hi Everyone,

I am doing the ServiceNow training and there a task shown on the screenshot below. I have successfully completed the task but the system will not accept it and such I cannot proceed with my training. I am wondering if anyone have encountered this issue and if so, how do I pass it and continue with my training.

Thanks

Re: Can't proceed with the training

Tanushree Maiti — Mon, 11 May 2026 17:32:36 GMT

Hi @EjikeC

Make sure you have completed the task by impersonating "Platform User"

Check this videos. and revalidate you implemented steps

https://www.youtube.com/watch?v=fV5O3xckXvk

https://www.youtube.com/watch?v=Ygl4aSCKevQ

https://www.youtube.com/watch?v=IscZxlJhqS8

Re: Can't proceed with the training

Brad Bowman — Mon, 11 May 2026 17:35:53 GMT

The validation is usually pretty accurate with these user preference settings. Show the User Preference screen for this training instance while impersonating 'Platform User' in the Display and Accessibility sections.