https://www.servicenow.com/community/community-central-forum/finding-average-approval-reviewer-time-for-each-request-from/m-p/3547235#M6972 <P>Hello,</P><P>&nbsp;</P><P>we are exploring options to find out avarage time involved in the REQ submission- completion.</P><P>REQ - RITM - SCTASKS (Riewer tasks ) and Approver requests in the workflow.</P><P>ScTAsks has unique SLAs. and state = pending.</P><P>Are there any OOTB or custom options to find avaergae time involved in&nbsp;REQ submission- completion., considering the possibility of state=pending and with custom SLA for reviewer tasks?</P><P>we understand the complexity of the question , but wanted to see if any solution available ( may not be 100% but closest possible solution).</P><P>Thank you.</P><P>&nbsp;</P> Thu, 21 May 2026 15:16:17 GMT MThomas1 2026-05-21T15:16:17Z https://www.servicenow.com/community/community-central-forum/finding-average-approval-reviewer-time-for-each-request-from/m-p/3547235#M6972 <P>Hello,</P><P>&nbsp;</P><P>we are exploring options to find out avarage time involved in the REQ submission- completion.</P><P>REQ - RITM - SCTASKS (Riewer tasks ) and Approver requests in the workflow.</P><P>ScTAsks has unique SLAs. and state = pending.</P><P>Are there any OOTB or custom options to find avaergae time involved in&nbsp;REQ submission- completion., considering the possibility of state=pending and with custom SLA for reviewer tasks?</P><P>we understand the complexity of the question , but wanted to see if any solution available ( may not be 100% but closest possible solution).</P><P>Thank you.</P><P>&nbsp;</P> Thu, 21 May 2026 15:16:17 GMT https://www.servicenow.com/community/community-central-forum/finding-average-approval-reviewer-time-for-each-request-from/m-p/3547235#M6972 MThomas1 2026-05-21T15:16:17Z