question Assessment simulator task 1: Personalize your instance in Community Central forum

Assessment simulator task 1: Personalize your instance

ChineduI — Fri, 22 May 2026 07:57:23 GMT

Please, how do I complete the following tasks?

1. Impersonate 'Platform User'.

2. Set your instance preferences to show date and time formats on forms.

3. Set your instance preferences to show help tips on forms.

Re: Assessment simulator task 1: Personalize your instance

glideFather — Fri, 22 May 2026 14:59:45 GMT

ahoy@ChineduI,

first to impersonate Platform user (or any other), follow these steps and type name and confirm:

It will reload the page and then go to preferences and mark these two checkboxes to true:

One is under Accessibility and another under Display section, mark both to true and then validate the step again, but ensure that you are impersonating Platform user first.

Re: Assessment simulator task 1: Personalize your instance

Tanushree Maiti — Sun, 24 May 2026 06:00:10 GMT

Hi @ChineduI ,

Check this videos on how to navigate to impersonate by Platform user. Follow the same in your lab instance.

https://www.youtube.com/watch?v=fV5O3xckXvk

https://www.youtube.com/watch?v=Ygl4aSCKevQ

Re: Assessment simulator task 1: Personalize your instance

Srikanth_9 — Sun, 24 May 2026 06:30:42 GMT

Hi @ChineduI,

Make sure you have impersonated by Platform User.

Refer this video - Assessment Simulator Task 1: Personalize Your Instance/servicenow - YouTube.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.

Re: Assessment simulator task 1: Personalize your instance

GillellaD — Mon, 08 Jun 2026 09:47:58 GMT

1. Impersonate 'Platform User'To simulate another user's account environment:Click your user profile avatar or initials in the top-right corner of the global banner.Select "Impersonate user" from the dropdown menu.Search for and choose 'Platform User' in the search box that pops up.Click the "Impersonate user" button to confirm the change.2. Show Date and Time Formats on FormsTo make field formatting explicit within records:Click your user profile avatar in the top-right corner.Select "Preferences" from the user menu.Click on "Display" (or "Accessibility" depending on your exact version).Toggle on "Show date and time formats on forms".3. Show Help Tips on FormsTo reveal localized instructions and tooltips next to field headers:Click your user profile avatar in the top-right corner.Select "Preferences" from the user menu.Click on "Display" (or "Accessibility").Toggle on "Show help tips on forms".

Re: Assessment simulator task 1: Personalize your instance

FunmilayoB — Sat, 13 Jun 2026 16:44:50 GMT

Perfect answer. This is straightforward and helpful.

Re: Assessment simulator task 1: Personalize your instance

JibrinA — Sat, 20 Jun 2026 19:14:55 GMT

great