question KB0561766 in Community Central forum

KB0561766

LorneW — Mon, 25 May 2026 20:27:02 GMT

is this KB article available to anyone, I'm not able to open the link provided

here is the actual "url" embedded in our SN Instance Application Mabager > Tag Governance summary & version Details page that list this KB article KB0561766 link on the web page:

https://buildtools1.service-now.com/now/nav/ui/classic/params/target/kb_knowledge.do%3Fsys_id%3D5bdc6125c357f69490211b3bb00131c2%26sysparm_view%3D%26sysparm_domain%3Dnull%26sysparm_domain_scope%3Dnull

Re: KB0561766

Tanushree Maiti — Tue, 26 May 2026 03:42:55 GMT

Hi @LorneW ,

It seems only ServiceNow Employee has access on this link.

Wait here , hope someone will respond back.

Re: KB0561766

Rabah2 — Sat, 30 May 2026 00:44:31 GMT

Hi @LorneW That KB artile is an internal article not sure why it was refered using buildtools1 as this is an internal servicenow tool.

So this is related to PRB1997545

Are you having the issue described below in the plugin known issues:

"When users select the 'Tag Governance Insight' card on the Insights page of the Discovery Admin Workspace, the tag governance store app upgrade link does not redirect as expected."

I dont think you have that issue as you are on the latest version of the plugin.

check Discovery Admin Workspace -> insights -> Tag Governance Insight Card

The tag governance store app upgrade link does not redirect as expected.

Anyways below is the workaround metionned

Workaround (Recommended):

To upgrade or install the Tag Governance app, please use the following link to the Tag Governance store app. Once the upgrade is complete, refresh the page and navigate to the 'Insight' page within the Discovery Admin Workspace. You will notice that the 'Tag Governance Insight' card no longer displays the upgrade message and redirects to the Tag Governance dashboard when clicked.

Tag Governance store app page: https://store.servicenow.com/store/app/5fd8272e1be06a50a85b16db234bcb0d