question Extract a report that shows the incidents for which Response SLA was not triggered. in Community Central forum

Extract a report that shows the incidents for which Response SLA was not triggered.

subhashis1109 — Mon, 06 May 2024 08:21:01 GMT

I need to pull up a report of incidents for which response sla was not triggered i.e while submitting the incident, the assigned to field was not empty in the form. Can I get this information?

Re: Extract a report that shows the incidents for which Response SLA was not triggered.

AndersBGS — Tue, 07 May 2024 05:51:47 GMT

Hi @subhashis1109 ,

Create a report based on the incident SLA table, and set the related list conditions to non for task SLA:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders