question Lab Instance terminated in Community Central forum

Lab Instance terminated

PragatiP0153118 — Wed, 27 May 2026 07:55:49 GMT

Hi All,

My lab instance has been terminated, and the “Request Lab Instance” option is currently disabled. Could you please help me understand how to request or activate a new lab instance?

Re: Lab Instance terminated

glideFather — Wed, 27 May 2026 21:44:03 GMT

ahoy @PragatiP0153118,

it seems that you might need to unenroll and re-enrol again to the Welcome to ServiceNow course in order to start everything again from scratch :(( it doesn't seem to be any other choice than that 😞

Last resort - you have received the access credentials to your mailbox, can you try logging it using these?

Re: Lab Instance terminated

Tanushree Maiti — Thu, 28 May 2026 09:42:52 GMT

Hi @PragatiP0153118 ,

In Servicenow University -

You are likely allowed a maximum of 2 running instances across all courses.
Terminate Other Instances: Go to your Now Learning Dashboard and terminate any active lab instances for other courses that you are not actively focusing on to free up the slot

Once done, You open your required course and can see, Request Instance has been enabled.

If you are unable to find the courses where you requested lab instance,

Raise a case with Now Learning Support in Servicenow University. They will help you.

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home

Re: Lab Instance terminated

TejaswiredA — Thu, 28 May 2026 09:53:21 GMT

Hi @PragatiP0153118
Try to login using course access credentials link from your mail box or just raise a ticket in ServiceNow University from Help center they will reach out to you with solution.