question My PDI is offline after upgrading to Yokohama in Community Central forum

My PDI is offline after upgrading to Yokohama

Vincenzo Sorren — Wed, 27 May 2026 08:23:15 GMT

Is there a possibility to fix the upgrade error to my PDI dev189201?

Re: My PDI is offline after upgrading to Yokohama

AndersBGS — Wed, 27 May 2026 19:25:28 GMT

as you might know, there is no support available from ServiceNow in relation to PDIs, hence your limited to two options:

wait till it comes online
release the instance and request a fresh installation

Re: My PDI is offline after upgrading to Yokohama

Tanushree Maiti — Fri, 29 May 2026 17:03:46 GMT

Hi @Vincenzo Sorren

No , Its not possible.

If your your Servicenow Developer PDI has been stuck in a "launching," "waking up" or not getting online state for more than 24 hours, then I will advice you to release the instance and request a new one .

As you know there is no support available for PDI.

If you want to learn the upgrade process, request for lower version and do upgrade from there.

Re: My PDI is offline after upgrading to Yokohama

Srikanth_9 — Sun, 31 May 2026 05:41:01 GMT

Hi @Vincenzo Sorren,

No, it's not possible to fix the upgrade errors.

If you are experiencing any issues with your PDI like Offline/Hibernating wait for ~24-48 hours to get online. Else, you have to request a instance.

Since, there's no support for PDI issues.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.