question Demo IDP is offline in Community Central forum

Demo IDP is offline

ShaneR170309988 — Wed, 27 May 2026 13:58:10 GMT

Hello,

My Dev IDP is offline - dev366463. I am tempted to release it and request a new one - but I would prefer not to loose its data. Is the instance recoverable?

Shane

Re: Demo IDP is offline

Aditya_hublikar — Wed, 27 May 2026 17:53:46 GMT

Hello @ShaneR170309988 ,

You mean pdi ?

Don’t worry buddy. I also faced the same situation. It took almost one day for my PDI to come back online. Around 2–3 weeks ago, my PDI also went offline, but by evening it automatically came back online. Maybe it’s a ServiceNow glitch or some other temporary issue.

My colleague’s PDI also went offline 2 days ago, and it became online again after some time.

So just wait for a while.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: Demo IDP is offline

AndersBGS — Wed, 27 May 2026 19:22:16 GMT

Hi @ShaneR170309988

The short answer is: no

Re: Demo IDP is offline

Tanushree Maiti — Fri, 29 May 2026 17:02:55 GMT

Hi @ShaneR170309988

No , Data is not recoverable from released instance.

If your your Servicenow Developer PDI has been stuck in a "launching," "waking up" or not getting online state for more than 24 hours, then I will advice you to release the instance and request a new one .

As you know there is no support available for PDI.

Re: Demo IDP is offline

Srikanth_9 — Sun, 31 May 2026 05:45:37 GMT

Hi @ShaneR170309988,

If you are experiencing this issue more than ~24-48 hours, request a new instance. Since, there's no support for PDI issues. No option to recover the data.

If the provided solution is useful/working, please Accept as Solution and hit the Helpful.

Thanks & Regards,

Srikanth Akula.

Re: Demo IDP is offline

glideFather — Sun, 31 May 2026 12:50:23 GMT

ahoy @ShaneR170309988,

if you know your credentials (shared in an email) then you can try to log in via:

https://yourinstance.service-now.com/login.do

Also, have you tried to Refresh your instance from the Developer Portal?

https://developer.servicenow.com/dev.do#!/manage-instance

More details about states in PDI:

[GF#5] PDI in Offline state: Resolving Error 502 Bad Gateway (snow_adc)