question Default case view to show all journal types. in Community Central forum

question Default case view to show all journal types. in Community Central forum https://www.servicenow.com/community/community-central-forum/default-case-view-to-show-all-journal-types/m-p/3550062#M7014 <P>How can one make this the default for all users for HR Cases?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bigbacon_0-1779912675990.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/517656i1936E65F9272FE48/image-size/medium?v=v2&px=400" alt="bigbacon_0-1779912675990.png" title="bigbacon_0-1779912675990.png" /></span></P><P> </P> Wed, 27 May 2026 20:15:56 GMT bigbacon 2026-05-27T20:15:56Z Default case view to show all journal types. https://www.servicenow.com/community/community-central-forum/default-case-view-to-show-all-journal-types/m-p/3550062#M7014 <P>How can one make this the default for all users for HR Cases?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="bigbacon_0-1779912675990.png"><img src="https://www.servicenow.com/community/image/serverpage/image-id/517656i1936E65F9272FE48/image-size/medium?v=v2&px=400" alt="bigbacon_0-1779912675990.png" title="bigbacon_0-1779912675990.png" /></span></P><P> </P> Wed, 27 May 2026 20:15:56 GMT https://www.servicenow.com/community/community-central-forum/default-case-view-to-show-all-journal-types/m-p/3550062#M7014 bigbacon 2026-05-27T20:15:56Z Re: Default case view to show all journal types. https://www.servicenow.com/community/community-central-forum/default-case-view-to-show-all-journal-types/m-p/3550132#M7018 <P>Hi <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/170033">@bigbacon</a> </P><P> </P><P>Add those in workspace view.</P><P> </P><P>refer KB for steps:  <A href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0760076" target="_blank">KB0760076 Agent Workspace - How to set Work Notes the default input option on Activity</A> </P> Thu, 28 May 2026 01:49:58 GMT https://www.servicenow.com/community/community-central-forum/default-case-view-to-show-all-journal-types/m-p/3550132#M7018 Tanushree Maiti 2026-05-28T01:49:58Z