question Validate parent case mrvs before closing child task in Community Central forum

Validate parent case mrvs before closing child task

IreneBest — Thu, 28 May 2026 01:38:32 GMT

I have a case (sn_customerservice_case) which has a child task that I don't want to close until a mrvs on the parent is not empty.

I have created a Before Update Business Rule and while this appears to validate correctly if I attempt to close the child task with an empty mrvs, it also does not recognise when the mrvs is not empty and issues an error.

The code is:

(function executeRule(current, previous /*null when async*/) {

var parentCase = new GlideRecord('sn_customerservice_case'); // Adjust table name if needed

if (parentCase.get(current.parent)) {

var mrvsData = parentCase.variables.approved_quantities_backend;

if (gs.nil(mrvsData) || mrvsData == '[]') {

gs.addErrorMessage('You cannot close this task. The Approved Quantities on the Parent must be completed.');

current.setAbortAction(true); // Aborts the save/close action

return;

}

})(current, previous);

Any help would be appreciated.

Re: Validate parent case mrvs before closing child task

Tanushree Maiti — Thu, 28 May 2026 03:49:12 GMT

Hi @IreneBest

Your are using setAbortAction(). Then why you have added "return;"

Remove Return; line

(function executeRule(current, previous /*null when async*/) {
    var parentCase = new GlideRecord('sn_customerservice_case');
    if (parentCase.get(current.parent)) {
       var mrvsData = parentCase.variables.approved_quantities_backend; 
        if (gs.nil(mrvsData) || mrvsData == '[]' || mrvsData == '') {
             gs.addErrorMessage('You cannot close this task. The Approved Quantities on the Parent must be completed.');
            current.setAbortAction(true);
        }
    }

})(current, previous);

Re: Validate parent case mrvs before closing child task

IreneBest — Thu, 28 May 2026 04:00:07 GMT

Thanks for the quick reply.

Unfortunately this did not fix the issue, only made it appear that the task was closed when it wasn't.

Re: Validate parent case mrvs before closing child task

Tanushree Maiti — Thu, 28 May 2026 04:07:28 GMT

Hi @IreneBest

Try this script with Before Update BR

condition: State changes to Closed

Sample script:

(function executeRule(current, previous /*null when async*/) {

var parentCase = new GlideRecord('sn_customerservice_case');

if (parentCase.get(current.parent)) {

var mrvsJson = parentCase.variables.approved_quantities_backend;

var isEmpty = true;

if (mrvsJson) {

var parsedData = JSON.parse(mrvsJson);

if (parsedData.length > 0) {

isEmpty = false;

}

if (isEmpty) {

gs.addErrorMessage(‘You cannot close this task. The Approved Quantities on the Parent must be completed.');

current.setAbortAction(true);

}

Re: Validate parent case mrvs before closing child task

Ankur Bawiskar — Thu, 28 May 2026 04:36:48 GMT

@IreneBest

this should work fine

(function executeRule(current, previous) { // Run only when closing the child task if (!current.state.changesTo('3')) // replace 3 with your actual closed state value return; var parentCase = new GlideRecord('sn_customerservice_case'); if (!parentCase.get(current.parent)) return; var mrvs = parentCase.variables.approved_quantities_backend + ''; if (!mrvs || mrvs == '[]' || JSON.parse(mrvs).length === 0) { gs.addErrorMessage('You cannot close this task. The Approved Quantities on the Parent must be completed.'); current.setAbortAction(true); } })(current, previous);

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