question Category And Sub-Category fields value is not populated in HR agent Workspace in Community Central forum

Category And Sub-Category fields value is not populated in HR agent Workspace

Community Alums — Thu, 22 Aug 2024 07:40:33 GMT

Hello Everyone

In my project, I am facing an issue where the Category and Sub-Category field values are not populated in the HR Agent Workspace."

Re: Category And Sub-Category fields value is not populated in HR agent Workspace

Community Alums — Thu, 22 Aug 2024 07:56:00 GMT

Hi @Community Alums ,

Have you already made the dependency configured?

PLease refer to these links : https://www.servicenow.com/community/itsm-forum/sub-category-is-not-populating/m-p/440933/page/2

https://www.servicenow.com/community/hrsd-articles/hr-agent-workspace-migration-guidelines-from-classic-to/ta-p/2310606

Re: Category And Sub-Category fields value is not populated in HR agent Workspace

Community Alums — Thu, 22 Aug 2024 08:37:04 GMT

Hi @Community Alums

Actually, I am facing this issue in the Workspace view. In my native view, it's working properly. Also, when I add any HR service, the value is populated for one second, but then it disappears after that."