question When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing. in Community Central forum

question When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing. in Community Central forum https://www.servicenow.com/community/community-central-forum/when-i-search-for-a-user-name-in-ai-search-in-servicenow-the/m-p/3550521#M7033 <P>When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing.  my instance is in austrial release.</P> Thu, 28 May 2026 14:33:43 GMT reena9 2026-05-28T14:33:43Z When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing. https://www.servicenow.com/community/community-central-forum/when-i-search-for-a-user-name-in-ai-search-in-servicenow-the/m-p/3550521#M7033 <P>When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing.  my instance is in austrial release.</P> Thu, 28 May 2026 14:33:43 GMT https://www.servicenow.com/community/community-central-forum/when-i-search-for-a-user-name-in-ai-search-in-servicenow-the/m-p/3550521#M7033 reena9 2026-05-28T14:33:43Z Re: When I search for a user name in AI Search in ServiceNow, the hyperlink is not appearing. https://www.servicenow.com/community/community-central-forum/when-i-search-for-a-user-name-in-ai-search-in-servicenow-the/m-p/3550564#M7034 <P> </P><P>KB Article for Self troubleshooting: <A href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0997852" target="_self">KB0997852 How to troubleshoot and debug AI Search</A> </P><P> </P><P>Hi  </P><P> </P><P>You might have <SPAN>a <STRONG>missing record</STRONG> in the '<STRONG>Search Results Actions</STRONG>' table. validate that.  //<A href="https://www.servicenow.com/docs/r/zurich/platform-user-interface/service-portal/ais-results-action.html" target="_self">Define an AI Search Results Action</A> </SPAN></P><P> </P><P><SPAN>Refer : <A href="https://www.servicenow.com/community/intelligence-ml-articles/changing-the-ai-search-navigation-on-employee-center-how-to/ta-p/2307854" target="_blank">https://www.servicenow.com/community/intelligence-ml-articles/changing-the-ai-search-navigation-on-employee-center-how-to/ta-p/2307854</A></SPAN></P><P><SPAN><A href="https://www.servicenow.com/community/developer-forum/ai-search-results-action-configuration-action-payload-definition/m-p/2354242" target="_blank">https://www.servicenow.com/community/developer-forum/ai-search-results-action-configuration-action-payload-definition/m-p/2354242</A></SPAN></P><P> </P><P><SPAN><A href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1548691" target="_blank">KB1548691 AI Search results how to navigate to external content or site</A> </SPAN></P><P><SPAN><A href="https://www.servicenow.com/community/developer-forum/ai-search-open-quick-link-through-the-result-evam/m-p/2659643" target="_blank">https://www.servicenow.com/community/developer-forum/ai-search-open-quick-link-through-the-result-evam/m-p/2659643</A></SPAN></P><P> </P> Thu, 28 May 2026 15:13:04 GMT https://www.servicenow.com/community/community-central-forum/when-i-search-for-a-user-name-in-ai-search-in-servicenow-the/m-p/3550564#M7034 Tanushree Maiti 2026-05-28T15:13:04Z