https://www.servicenow.com/community/community-central-forum/what-s-the-affordable-way-to-handle-multilingual-omnichannel/m-p/3555392#M7130 <P>We’re a cross‑border e‑commerce team (50 agents, SEA + Europe). Zendesk is too expensive and clumsy with languages (Tagalog, Thai, Vietnamese), channels (WhatsApp, Line, Viber), and compliance (GDPR/PDPA). We’d like an open‑source or affordable platform that unifies all channels, does real‑time translation (&gt;10 languages), and includes basic AI automation for FAQs (order status, returns). Compliance monitoring (automated disclosures, audit trails) would be a big plus. Tried Chatwoot – good for unification, but translation and compliance are DIY. Any other suggestions? Self‑hosting is fine if community support is solid.</P> Mon, 08 Jun 2026 08:56:35 GMT instad 2026-06-08T08:56:35Z https://www.servicenow.com/community/community-central-forum/what-s-the-affordable-way-to-handle-multilingual-omnichannel/m-p/3555392#M7130 <P>We’re a cross‑border e‑commerce team (50 agents, SEA + Europe). Zendesk is too expensive and clumsy with languages (Tagalog, Thai, Vietnamese), channels (WhatsApp, Line, Viber), and compliance (GDPR/PDPA). We’d like an open‑source or affordable platform that unifies all channels, does real‑time translation (&gt;10 languages), and includes basic AI automation for FAQs (order status, returns). Compliance monitoring (automated disclosures, audit trails) would be a big plus. Tried Chatwoot – good for unification, but translation and compliance are DIY. Any other suggestions? Self‑hosting is fine if community support is solid.</P> Mon, 08 Jun 2026 08:56:35 GMT https://www.servicenow.com/community/community-central-forum/what-s-the-affordable-way-to-handle-multilingual-omnichannel/m-p/3555392#M7130 instad 2026-06-08T08:56:35Z