question Itil users not able to add inactive incident/Problem records in Change record related List in Community Central forum

Itil users not able to add inactive incident/Problem records in Change record related List

Rishikk — Thu, 11 Jun 2026 16:57:36 GMT

Itil users not able to add inactive incident/Problem records in Change record related List. They are able to see Edit button ,so when they are trying to add inactive records ,records are not adding .But admins are able to do the same.

Re: Itil users not able to add inactive incident/Problem records in Change record related List

Tanushree Maiti — Thu, 11 Jun 2026 18:28:52 GMT

Hi @Rishikk

Please confirm that the user has appropriate ACL rights (Write ACL) to modify the Incident and Problem tables, since creating relationships through the Relationship table results in updates to the associated records.