unable to edit published knowledge article

mounikadond — Fri, 12 Jun 2026 13:53:55 GMT

User who is also contributer of knowledge article has same access and roles in Production and Development. but he is able to edit published knowledge article in development and unable to edit published knowledge articles in production.

checked acls, brs, ui policies and user criteria but do not understand why he is able to edit published articles in development

Re: unable to edit published knowledge article

Tanushree Maiti — Sat, 13 Jun 2026 06:39:02 GMT

Hi @mounikadond

1. Refer KB0863489 Knowledge Article author is unable to edit their published articles

Resolution

In order to resolve the issue, you can either add the user into the selected ownership group, remove the ownership group from the Knowledge Article, or change the ownership group to one which user already belongs.

2)Refer KB: KB0820650 Users cannot check out a published article | Troubleshooting

Resolution

Navigate to the script include KBVersioning - https://<instance_name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=1f4b1fe4db122200a042f278f0b8f5a7
Override the function "canCheckout" which is defined in the KBVersioningSNC
- ie, Remove the above mentioned if conditions.

3. Check this post: https://www.servicenow.com/community/developer-forum/knowledge-article-edits/m-p/3411493

question unable to edit published knowledge article in Community Central forum

unable to edit published knowledge article

Re: unable to edit published knowledge article

Resolution

Resolution