https://www.servicenow.com/community/community-central-forum/reporting-and-dashboard-administration-within-a-multi-tenant/m-p/3559085#M7183 <P>I am looking for guidance from the ServiceNow community regarding reporting and dashboard administration within a multi-tenant, domain-separated ServiceNow environment.</P><P>Our organisation is a customer of an MSP that operates a shared ServiceNow instance. We currently have standard ITIL access but do not have the report_admin role. As a result, we are unable to create certain dashboard components, including custom interactive filters, which limits our ability to analyse Incident and Service Request data.</P><P>Our requirement is to independently manage reporting assets within our own domain, including:</P><UL><LI>Creating and maintaining reports</LI><LI>Creating interactive dashboard filters</LI><LI>Managing dashboards</LI><LI>Sharing reports and dashboards with users within our organisation</LI><LI>Supporting operational reporting and service governance activities</LI></UL><P>My questions are:</P><OL><LI>In a domain-separated ServiceNow environment, is it technically possible to create a customer-specific reporting administration role without assigning the full report_admin role?</LI><LI>Can ACLs, domain separation and report ownership controls be used to provide restricted reporting administration capabilities for a single customer?</LI><LI>Are there any ServiceNow best practices or reference architectures for enabling customer-managed reporting in a shared multi-tenant environment?</LI><LI>Have other organisations successfully implemented a domain-scoped reporting role that allows dashboard and interactive filter administration while preventing access to global reports and platform configuration?</LI><LI>If this approach is not recommended, what alternative solutions have been used to provide customers with greater reporting self-service capability?</LI></OL><P>I am interested in understanding whether this is primarily a technical limitation within ServiceNow or a governance decision that varies between MSP implementations.</P><P>Any insights, examples or recommended approaches would be greatly appreciated.</P><P><BR /><BR /></P> Mon, 15 Jun 2026 12:22:04 GMT tyronejosly 2026-06-15T12:22:04Z https://www.servicenow.com/community/community-central-forum/reporting-and-dashboard-administration-within-a-multi-tenant/m-p/3559085#M7183 <P>I am looking for guidance from the ServiceNow community regarding reporting and dashboard administration within a multi-tenant, domain-separated ServiceNow environment.</P><P>Our organisation is a customer of an MSP that operates a shared ServiceNow instance. We currently have standard ITIL access but do not have the report_admin role. As a result, we are unable to create certain dashboard components, including custom interactive filters, which limits our ability to analyse Incident and Service Request data.</P><P>Our requirement is to independently manage reporting assets within our own domain, including:</P><UL><LI>Creating and maintaining reports</LI><LI>Creating interactive dashboard filters</LI><LI>Managing dashboards</LI><LI>Sharing reports and dashboards with users within our organisation</LI><LI>Supporting operational reporting and service governance activities</LI></UL><P>My questions are:</P><OL><LI>In a domain-separated ServiceNow environment, is it technically possible to create a customer-specific reporting administration role without assigning the full report_admin role?</LI><LI>Can ACLs, domain separation and report ownership controls be used to provide restricted reporting administration capabilities for a single customer?</LI><LI>Are there any ServiceNow best practices or reference architectures for enabling customer-managed reporting in a shared multi-tenant environment?</LI><LI>Have other organisations successfully implemented a domain-scoped reporting role that allows dashboard and interactive filter administration while preventing access to global reports and platform configuration?</LI><LI>If this approach is not recommended, what alternative solutions have been used to provide customers with greater reporting self-service capability?</LI></OL><P>I am interested in understanding whether this is primarily a technical limitation within ServiceNow or a governance decision that varies between MSP implementations.</P><P>Any insights, examples or recommended approaches would be greatly appreciated.</P><P><BR /><BR /></P> Mon, 15 Jun 2026 12:22:04 GMT https://www.servicenow.com/community/community-central-forum/reporting-and-dashboard-administration-within-a-multi-tenant/m-p/3559085#M7183 tyronejosly 2026-06-15T12:22:04Z