ATF - Unable to Validate Response SLA Breach in Incident

Suresh_M — Wed, 24 Jun 2026 11:09:27 GMT

Hi Team,

I am trying to create an ATF test case to validate an Incident Response SLA breach, but the test is failing at the SLA breach validation step.

Test Steps:

Create and impersonate an ATF user with the itil role.
Open a new Incident form.
Set the following values:
- Short description: ATF - Response SLA Breach Validation
- Caller: ATF Test User
- Impact: 1 - High
- Urgency: 2 - Medium
- Assignment Group: Database
Submit the Incident.
Query the task_sla table and validate that the SLA record is in In Progress stage – this step passes.
Query the task_sla table where:
- Task = INC0010259
- Has breached = true

Issue:
The final query fails with the message:

FAILURE: No records matching query:
Task = INC0010259
and Has breached = true

ATF Execution Log:

Geeting error as:FAILURE: No records matching query:
Task = INC0010259
and Has breached = true

Any guidance or best practices for testing SLA breaches using ATF would be greatly appreciated.

Thank you.

Re: ATF - Unable to Validate Response SLA Breach in Incident

PoonkodiS — Wed, 24 Jun 2026 13:01:30 GMT

follow the test steps ,

you already query the record in task sla table and validate the fields,then why you are querying again