https://www.servicenow.com/community/community-central-forum/how-to-search-for-an-exact-word-match-in-a-servicenow-text-field/m-p/3564756#M7253 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/777692">@TimAnder1</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>Search behavior for exact match is controlled by the&nbsp;</SPAN><STRONG><SPAN class="">com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex</SPAN></STRONG><SPAN><STRONG>&nbsp;</STRONG>system property.</SPAN></P><P>&nbsp;</P><P><SPAN>Refer:&nbsp;<A href="https://www.servicenow.com/docs/r/de-DE/platform-administration/search-administration/exact-matches-global-search.html?contentId=8Ox_EP0_KQdPb9LM3LbLiw" target="_self">Global search displays exact matching records</A>&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>You can check this KB for knowledge:&nbsp;<A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB0692729" target="_self">KB0692729 Using keyword search with wildcards</A>&nbsp;</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 26 Jun 2026 04:13:41 GMT Tanushree Maiti 2026-06-26T04:13:41Z https://www.servicenow.com/community/community-central-forum/how-to-search-for-an-exact-word-match-in-a-servicenow-text-field/m-p/3564712#M7251 <P>I'm trying to search for the exact keyword "ot" in ServiceNow, but I only want results where "ot" appears as a standalone word—not as part of other words like "dot", "hot", etc.</P><P>&nbsp;</P><P>I first tried Description contains ot, but it returned too many unrelated matches. I also tried enclosing ot in both single and double quotes, but that returned no results. Finally, I tried using =ot, but that didn't work either.</P><P>Is there a way to search for an exact word match in a text field in ServiceNow?</P> Thu, 25 Jun 2026 21:48:11 GMT https://www.servicenow.com/community/community-central-forum/how-to-search-for-an-exact-word-match-in-a-servicenow-text-field/m-p/3564712#M7251 TimAnder1 2026-06-25T21:48:11Z https://www.servicenow.com/community/community-central-forum/how-to-search-for-an-exact-word-match-in-a-servicenow-text-field/m-p/3564756#M7253 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/777692">@TimAnder1</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>Search behavior for exact match is controlled by the&nbsp;</SPAN><STRONG><SPAN class="">com.snc.agent_workspace.global_search.typeahead.exact_match_request_criterion_regex</SPAN></STRONG><SPAN><STRONG>&nbsp;</STRONG>system property.</SPAN></P><P>&nbsp;</P><P><SPAN>Refer:&nbsp;<A href="https://www.servicenow.com/docs/r/de-DE/platform-administration/search-administration/exact-matches-global-search.html?contentId=8Ox_EP0_KQdPb9LM3LbLiw" target="_self">Global search displays exact matching records</A>&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>You can check this KB for knowledge:&nbsp;<A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB0692729" target="_self">KB0692729 Using keyword search with wildcards</A>&nbsp;</SPAN></P><P>&nbsp;</P><P>&nbsp;</P> Fri, 26 Jun 2026 04:13:41 GMT https://www.servicenow.com/community/community-central-forum/how-to-search-for-an-exact-word-match-in-a-servicenow-text-field/m-p/3564756#M7253 Tanushree Maiti 2026-06-26T04:13:41Z