question PDI Created - but not showing in menu (DEV280352) in Community Central forum

PDI Created - but not showing in menu (DEV280352)

AsbjørnL — Fri, 26 Jun 2026 10:05:45 GMT

I got a PDI 2 days ago, but of course I forgot to note the admin password. I thought "Oh well, I'll use the pw reset feature", but the phone number isn't correct.

I cannot see any option to manage the instance in my user profile or on the Now Dashboard, so right now, it's stuck in a limbo, where I have build tables, but I cannot continue working on them because I cannot log in.

Any hints on how to fix this?

Re: PDI Created - but not showing in menu (DEV280352)

Aditya_hublikar — Fri, 26 Jun 2026 11:00:05 GMT

Hello @AsbjørnL ,

You can reset from here :

First reset from here

try to login this kind url https://devxxxxxx.service-now.com/login.do

If this helps you then mark it as helpful and accept as solution.

Regards,
Aditya

Re: PDI Created - but not showing in menu (DEV280352)

Tanushree Maiti — Fri, 26 Jun 2026 11:16:48 GMT

Hi @AsbjørnL

Go to the ServiceNow Developer Site(https://developer.servicenow.com/dev.do#!/manage-instance) and log in.
Click on your profile icon in the top-right corner.
click on Manage My Instance Button.
Click on eye icon besides current password to check the password
If that password does not work ,then only from Action (Gear icon)-> Reset the instance password