question Unable to Access PDI & Support Ticket Issue in Community Central forum

Unable to Access PDI & Support Ticket Issue

Shaindavic — Wed, 01 Jul 2026 15:43:29 GMT

Dear ServiceNow Developer Support Team,

I hope you are doing well.

I have been on the Personal Developer Instance (PDI) waitlist for the past one week, and I have not yet been assigned a PDI. I am currently learning ServiceNow and need a developer instance to continue my hands-on practice and projects.

Additionally, I am unable to raise a support ticket because the ticket submission page is not working on my account. Since I cannot report the issue through the normal support process, I am reaching out here for assistance.

Could you please:

Assign a Personal Developer Instance (PDI) to my account as soon as possible.

Help resolve the issue preventing me from creating a support ticket.

I would greatly appreciate your support. Thank you for your time and assistance.

Kind regards,
Shaindavi C

Re: Unable to Access PDI & Support Ticket Issue

Aditya_hublikar — Wed, 01 Jul 2026 16:42:10 GMT

Hello @Shaindavic ,

Nowdays this common issue faced by multiple users . Unfortunately there is no any dedicated support for pdi , we can just keep some patience 🙂 .

You must refer this , it will help you to :

https://www.servicenow.com/community/itsm-forum/servicenow-developer-site-notice-pdi-request-delay/t...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: Unable to Access PDI & Support Ticket Issue

Tanushree Maiti — Wed, 01 Jul 2026 18:44:31 GMT

Hi @Shaindavic

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting. These days lots of similar issue reported.

I will suggest you to Wait for PDI request to be provisioned if it is already waitlisted. Do not cancel your request, as you will lose your spot.

Support is not available for PDI .

Note:You can try releasing your current request and requesting an earlier version (e.g., Zurich ), as they may have more availability . But Community members reported that there is also having waitlist issue.

Re: Unable to Access PDI & Support Ticket Issue

AndersBGS — Thu, 02 Jul 2026 04:36:12 GMT

Hi @Shaindavic

There are no support what so ever for PDIs, hence you can only wait.