Removing an article from Pending Retirement

DavidReynolds — Wed, 01 Jul 2026 17:37:32 GMT

Several knowledge articles that require management approval were skipped. They are now in the "Pending Retirement" state. While I can update the Valid To date and save them, I cannot restore to the Draft workflow required to add missing knowledge blocks and then resubmit for approval.

The only option I can think of is using Insert and Stay then making a new copy of the article. The drawback is that breaks any links to the older, "Outdated" articles.

Does anyone have any other suggestions?

FYI: I am using the modern instance of Zurich.

Thank-you.

Re: Removing an article from Pending Retirement

Sachin_Nasa — Wed, 01 Jul 2026 18:07:05 GMT

Hi @DavidReynolds ,

You can move the article back to Draft using a background script, which allows you to retain the same record

BG Script:
var gr = new GlideRecord('kb_knowledge');

if (gr.get('SYS_ID_HERE')) {

gr.workflow_state = 'draft';

gr.valid_to = ''; // optional, if you want to reset expiry

gr.update();

}
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Removing an article from Pending Retirement

Re: Removing an article from Pending Retirement