NowMobile - Upload Not Working For Non-Admin

Dark Kei — Thu, 02 Jul 2026 05:26:44 GMT

I have a record producer. It is working perfectly in desktop. Using Admin account it is also working in NowMobile. But using non-admin account, error occurs:

Part of the query on sc_cart_item has been ignored because of insufficient access for 'query_range' operation on sc_cart_Item.cart

Part of the query on sc_cart_item has been ignored because of insufficient access for 'query_match' operation on sc_cart_item.cat_item.actiye

I also can't also upload image.

These only occurs when not using admin account.

Re: NowMobile - Upload Not Working For Non-Admin

Tanushree Maiti — Thu, 02 Jul 2026 06:00:24 GMT

Hi @Dark Kei

To resolve this, you need to create explicit query_range / query_match ACLs to grant your non-admin users access to these operations.

1: Create a query_range ACL for the Cart

Navigate to System Security > Access Control and click New.
Set the following values:

Type: record
Operation: query_range
Name: Select sc_cart_item
Field: Select cart

Under the Requires role related list, add the specific role given to your mobile users.
Save the ACL.

2: Create a query_match or query_range ACL for Active Catalog Items

Create another new ACL.
Set the following values:

Type: record
Operation: query_match /query_range
Name: Select sc_cart_item
Field: Select cat_item -> active (dot-walked field)

Grant the same role

question NowMobile - Upload Not Working For Non-Admin in Community Central forum

NowMobile - Upload Not Working For Non-Admin

Re: NowMobile - Upload Not Working For Non-Admin