question Please release your servicenow instance in Community Central forum

Please release your servicenow instance

AbhijeetP573852 — Fri, 03 Jul 2026 12:42:22 GMT

Hello Community,

Could you please help me with this below snap, what to do, and what is the reason for it?

Thanks in Advance.

Re: Please release your servicenow instance

Tanushree Maiti — Fri, 03 Jul 2026 17:10:56 GMT

Due to high demand following a new platform family release, PDI pools for the Australia version are currently experiencing errors or waitlisting.

Also as you have received warning message , ensure you have taken proper back up of your work. because it anytime it is reclaimed, you will loose all your data.

Please check this Personal Developer Instance (PDI) Guide

Where it is written-

"When a PDI is reclaimed, the instance is unassigned from you, reset to its original state, and reassigned to another Developer Site user. Reclaiming instances allows ServiceNow to supply active developer site user with free instances."

Re: Please release your servicenow instance

Nishant8 — Sat, 04 Jul 2026 05:48:22 GMT

Hello @AbhijeetP573852 , Since this instance is scheduled to be released automatically, please back up your customizations as soon as possible. ServiceNow instances follow a specific lifecycle; if an unrecoverable issue occurs during routine maintenance, the instance is released.

Please save your backups now and request a new instance.

Regards,

Nishant

Re: Please release your servicenow instance

ANIL_A_S — Sat, 04 Jul 2026 07:35:22 GMT

Hi @AbhijeetP573852,

The email means your current Personal Developer Instance (PDI) is being retired because ServiceNow has identified technical issues with it. Please save your work (such as update sets or exported applications), then release the instance through the Developer Portal and request a new PDI.

This is a normal maintenance process, and your new instance should be available shortly after requesting it.

Regards,
@ANIL_A_S

Re: Please release your servicenow instance

AbhijeetP573852 — Sat, 04 Jul 2026 10:10:35 GMT

Hi @Nishant8, could you please provide additional info on how to check ServiceNow instances, what type of specific lifecycle they follow, and also what checks they perform during routine maintenance?

Re: Please release your servicenow instance

Nishant8 — Sun, 05 Jul 2026 04:21:35 GMT

Hello @AbhijeetP573852 , Unfortunately, there is nothing we can do in this regard. In fact, there is no support available for PDI issues like this. I have noticed in the past that a PDI can go offline and never come back online, causing users to lose their customizations. At least you have time to back up your customizations and request a new instance.

Regards,

Nishant

Re: Please release your servicenow instance

Tanushree Maiti — Sat, 11 Jul 2026 04:12:04 GMT

Hi @AbhijeetP573852

FYI ->Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes