https://www.servicenow.com/community/community-central-forum/unable-to-start-a-new-virtual-agent-chat-after-completing-the/m-p/3569918#M7400 <DIV>In Service Portal, the chat input box becomes unavailable after previous conversation ends, and clicking the <STRONG>"+" (Start a new Conversation)</STRONG> icon does not initiate a new conversation.</DIV> Tue, 07 Jul 2026 14:37:00 GMT SrinadhM888 2026-07-07T14:37:00Z https://www.servicenow.com/community/community-central-forum/unable-to-start-a-new-virtual-agent-chat-after-completing-the/m-p/3569918#M7400 <DIV>In Service Portal, the chat input box becomes unavailable after previous conversation ends, and clicking the <STRONG>"+" (Start a new Conversation)</STRONG> icon does not initiate a new conversation.</DIV> Tue, 07 Jul 2026 14:37:00 GMT https://www.servicenow.com/community/community-central-forum/unable-to-start-a-new-virtual-agent-chat-after-completing-the/m-p/3569918#M7400 SrinadhM888 2026-07-07T14:37:00Z https://www.servicenow.com/community/community-central-forum/unable-to-start-a-new-virtual-agent-chat-after-completing-the/m-p/3570950#M7426 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/993554">@SrinadhM888</a>&nbsp;</P><P>&nbsp;</P><P>Refer KB:&nbsp;<A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB2818559" target="_self">KB2818559 Virtual Agent - chat input field remain disabled/greyed after conversation ends and feedback is provided</A>&nbsp;</P><P>&nbsp;</P><P><A href="https://www.servicenow.com/community/virtual-agent-nlu-forum/enhanced-chat-now-assist-start-new-conversation-disabled-after/m-p/3442438" target="_self">Enhanced Chat / Now Assist – “Start New Conversation” (+) Disabled After Conversation Timeout</A>&nbsp;</P><P>&nbsp;</P><P>&nbsp;</P> Thu, 09 Jul 2026 02:41:24 GMT https://www.servicenow.com/community/community-central-forum/unable-to-start-a-new-virtual-agent-chat-after-completing-the/m-p/3570950#M7426 Tanushree Maiti 2026-07-09T02:41:24Z