question URL link in a Knowledge article in Community Central forum

URL link in a Knowledge article

PatriceL — Tue, 07 Jul 2026 19:13:45 GMT

I have a list (preconfigure report) that I want to use as a link in a Knowledge Article.

Here is the link :

- https://investpsp.service-now.com/nav_to.do?uri=%2Fincident_list.do%3Fsysparm_clear_stack%3Dtrue%26sysparm_query%3Dsys_created_onBETWEENjavascript&colon;gs.dateGenerate(%272025-04-01%27,%2700:00:00%27)@javascript&colon;gs.dateGenerate(%272026-03-31%27,%2723:59:59%27)%5Estate!%3D50%5Ecategory!%3Dsecurity%5Ecmdb_ci.ref_cmdb_ci_service.u_integrityINhigh,moderate,low%5Ecmdb_ci.ref_cmdb_ci_service.busines_criticalityINcritical,normal%5EpriorityIN1,2%5EORmajor_incident_state%3Daccepted%5Eu_vip_support%3Dno%5EORu_vip_support%3D%26sysparm_fixed_query%3D

I am able to enter the whole link in the URL edit box and save it but ... When I edit the field again, nothing has been saved. The result is that I am not able to save that link in my Knowledge article.

Does anyone have any ideas on what is the problem?

Re: URL link in a Knowledge article

Tanushree Maiti — Tue, 07 Jul 2026 20:11:40 GMT

Hi @PatriceL

If you are editing a published Knowledge article and the versioning feature is turned on, you cannot save changes directly to it.

Click Checkout on the published article form to create a working copy, make your changes, and then click Publish.

Refer: Knowledge Management FAQ

Edit a knowledge article

Re: URL link in a Knowledge article

vaishali231 — Wed, 08 Jul 2026 06:34:09 GMT

Hey @PatriceL

This is typically caused by the Knowledge editor sanitizing the URL before it is saved. The nav_to.do link contains an encoded uri parameter, which some editor versions or HTML sanitizer configurations may strip when the article is saved.

Instead of using the nav_to.do URL, try using the direct list or report URL, for example:

https://<instance>.service-now.com/incident_list.do?sysparm_query=...

A few things to check:

Copy the URL after the list/report has fully loaded, rather than the nav_to.do link.
Test with a simple URL (e.g., https://www.google.com). If that saves correctly, the issue is specific to the nav_to.do URL.
If you have access to the HTML source, verify whether the href attribute is being removed after saving, which would indicate HTML sanitization.

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If this response helps, please mark it as Accept as Solution and Helpful.

Doing so helps others in the community and encourages me to keep contributing.

Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb

Re: URL link in a Knowledge article

vaishali231 — Thu, 23 Jul 2026 05:05:56 GMT

Hey @PatriceL

Hope you are doing well.

Did my previous reply answer your question?

If it was helpful, please mark it as correct ✓ and close the thread . This will help other readers find the solution more easily.

Thankyou & Regards

Vaishali Singh

Servicenow Developer
Linkedin - https://www.linkedin.com/in/vaishali-singh-2273361bb