question ServiceNow Plugin Activation Failure in Community Central forum

ServiceNow Plugin Activation Failure

Shiraz Bhojani — Thu, 09 Jul 2026 17:09:31 GMT

MY PDI http://dev310954 has been failing with Plugin Activation. I have tried the following and they all failed:

Discovery

SAM Pro

I need some assistance.

Re: ServiceNow Plugin Activation Failure

Tanushree Maiti — Thu, 09 Jul 2026 17:36:48 GMT

Hi @Shiraz Bhojani

For Discovery:

Navigate to https://developer.servicenow.com/dev.do
Click on Manage my instance-> below wigdet , search by Discovery
Activate with Demo data ( if you need demo data)

Next Steps: Once installed, you will need to set up a MID Server and configure credentials before you can run discovery scans against your infrastructure

Re: ServiceNow Plugin Activation Failure

Tanushree Maiti — Thu, 09 Jul 2026 17:38:09 GMT

Hi @Shiraz Bhojani

For SAM Pro installation,

Go to developer.servicenow.com
Click on Manage my instance button on top right

Search "Activate all Software Asset Management Professional plugins"

Note: Requires Subscription. Provides the capability to normalize software discovery information, reconcile entitlements with installs, and reclaiming unused software. Provides additional capabilities to reconcile publisher products.

If you get error like me -

"You recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on your personal development instance: devxxxxx. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community.

Please follow these post : Install SAM Pro on PDI

Re: ServiceNow Plugin Activation Failure

Shiraz Bhojani — Thu, 09 Jul 2026 17:50:17 GMT

Hey Tanushree, thanks for your reply.

I exactly followed the steps you listed, but to no avail and thus I reached out to the community. I got the same error you did both times.

Shiraz,

You recently requested the "Activate all Software Asset Management Professional plugins" plugin to be activated on your personal development instance: dev310954. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Community.

Thanks for being an active member of the ServiceNow Developer Program.

Regards,
ServiceNow Developer Team"

Re: ServiceNow Plugin Activation Failure

Tanushree Maiti — Thu, 09 Jul 2026 18:05:14 GMT

Hi @Shiraz Bhojani

follow these post : Install SAM Pro on PDI