https://www.servicenow.com/community/community-central-forum/kb-article-showing-login-issue/m-p/3572690#M7459 <P>Hi All, I am getting below error when try to open the KB article&nbsp;<A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB2655984" target="_blank">https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB2655984</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ssinha4_0-1783939096830.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/523133i0FB990FD2AEFC0E5/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Ssinha4_0-1783939096830.png" alt="Ssinha4_0-1783939096830.png" /></span></P><P>Please suggest. Any of the provided url redirect me to the same login issue page.</P><P>Thanks</P> Mon, 13 Jul 2026 10:43:01 GMT Ssinha4 2026-07-13T10:43:01Z https://www.servicenow.com/community/community-central-forum/kb-article-showing-login-issue/m-p/3572690#M7459 <P>Hi All, I am getting below error when try to open the KB article&nbsp;<A href="https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB2655984" target="_blank">https://support.servicenow.com/kb?id=kb_article_view&amp;sysparm_article=KB2655984</A></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Ssinha4_0-1783939096830.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/523133i0FB990FD2AEFC0E5/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" role="button" title="Ssinha4_0-1783939096830.png" alt="Ssinha4_0-1783939096830.png" /></span></P><P>Please suggest. Any of the provided url redirect me to the same login issue page.</P><P>Thanks</P> Mon, 13 Jul 2026 10:43:01 GMT https://www.servicenow.com/community/community-central-forum/kb-article-showing-login-issue/m-p/3572690#M7459 Ssinha4 2026-07-13T10:43:01Z https://www.servicenow.com/community/community-central-forum/kb-article-showing-login-issue/m-p/3572727#M7460 <P>Some support articles are only available for authorised users. You will need to login with your employer-linked servicenow support account rather than the account you use for personal use (e.g community access).</P> <P>&nbsp;</P> <P>I can confirm this article is accessible to logged in users and is titled 'How to Perform a Role Recalculation Using the UserHasRoleInhCountPatcher'</P> Mon, 13 Jul 2026 11:55:18 GMT https://www.servicenow.com/community/community-central-forum/kb-article-showing-login-issue/m-p/3572727#M7460 Kieran Anson 2026-07-13T11:55:18Z