question request approval from snc_external users in Community Central forum

request approval from snc_external users

pathumharsh — Fri, 17 Jul 2026 08:36:38 GMT

I have a Record Producer that is submitted by internal users. After the Record Producer is submitted, an approval is required from a user with the snc_external role who accesses ServiceNow through the Customer Portal.

What is the recommended OOTB approach or best practice to send the approval request and allow the external user to approve or reject it from the Customer Portal?

Re: request approval from snc_external users

Ankur Bawiskar — Fri, 17 Jul 2026 08:54:25 GMT

@pathumharsh

did you check this?

Enable external customers to approve requests and changes

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Re: request approval from snc_external users

pathumharsh — Fri, 17 Jul 2026 09:14:10 GMT

Hi @Ankur Bawiskar
thank you for the response.

yes I checked that one also.
this is talking about below tables,
change_request
sc_request
sc_req_item

but i need to get an approval for custom table record.

Re: request approval from snc_external users

Ankur Bawiskar — Fri, 17 Jul 2026 09:15:50 GMT

@pathumharsh

so I think you will have to expose that custom table to external users by modifying the ACLs

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: request approval from snc_external users

pathumharsh — Fri, 17 Jul 2026 09:21:16 GMT

Sure, I will check Ankur,

Thank you So much

Re: request approval from snc_external users

Tejas Adhalrao — Fri, 17 Jul 2026 09:30:27 GMT

Hi @pathumharsh ,

One approach is to create a custom Service Portal/Customer Portal widget instead of using the OOB approval widget.

The widget can:

Display all approval requests assigned to the logged-in external user.
Show the related record details in read-only mode.
Provide Approve and Reject buttons.
On button click, update the corresponding sysapproval_approver record and continue the approval process (Flow Designer/Workflow).

This gives you complete control over the UI, the information displayed, validations, and the approval experience while still leveraging the standard ServiceNow approval framework in the backend.

If you found my solution helpful, please mark it as Helpful and Accept Solution.

Re: request approval from snc_external users

Ankur Bawiskar — Fri, 17 Jul 2026 09:37:24 GMT

@pathumharsh

Glad to help

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏