question Export Data in ServiceNow Knowledge Centre in Community Central forum

Export Data in ServiceNow Knowledge Centre

navyabattul — Thu, 23 Jul 2026 10:20:57 GMT

Hi,
I want to Export the Article Optimization Scan Results List in a Excel File, Currently. i'm not sure how to Acheive this because in the Knowledge centre Workspace view doesn't have any OOB Export Options, Please Let me Know if you have any Ideas.

Re: Export Data in ServiceNow Knowledge Centre

Tanushree Maiti — Thu, 23 Jul 2026 13:34:23 GMT

Hi @navyabattul

It is expected feature.

Refer KB: KB3045479 Knowledge Center: Article Optimization does not show any data

Resolution

Steps to Resolve
1. Update the scheduled job's query conditions to include both the Knowledge Base filter and OOB filters (workflow_state!=retired^sys_class_name!=kb_knowledge_block^EQ).
2. Grant the user running the job write access to the HR, Finance & Procurement Knowledge Base.
3. Re-execute the job to verify results populate correctly in the kb_assist_scan_result table and Article Optimization dashboard.

Re: Export Data in ServiceNow Knowledge Centre

sandeepdutt — Thu, 23 Jul 2026 13:38:15 GMT

Hi @navyabattul ,

There is no OOTB option to export data from Knowledge Center, you need to do it old way from "kb_knowledge ", select the articles from list and then export.