question Instance not working in Community Central forum

Instance not working

codexrahul — Sat, 25 Jul 2026 09:50:22 GMT

https://dev384951.service-now.com this is my instance is not working, Could you check and resolve this as soon as posible.

Re: Instance not working

fredericolo — Sat, 25 Jul 2026 11:50:20 GMT

Hi @codexrahul

ServiceNow is currently working to restore all affected Personal Developer Instances (PDIs). You can check the main update thread here: Incident: Developer Site Restored and PDI Availability Issues.

Multiple community members have reported this exact issue since the morning of July 23rd.

Since direct ServiceNow support is not available for free PDIs, the best approach right now is to wait and periodically check or refresh your instance status directly from the Developer Portal. Don't worry—it should be back up and running normally once the site maintenance/incident is fully resolved.

If this response helped clear things up, please consider marking it as the Accepted Solution and giving it a Helpful vote!

Best regards.

Re: Instance not working

AndersBGS — Sat, 25 Jul 2026 13:11:30 GMT

Hi @codexrahul

Have you read the article in the top banner: https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availability-issues/ba-p/3578120

Re: Instance not working

Tanushree Maiti — Sat, 25 Jul 2026 13:32:58 GMT

Hi @codexrahul

ServiceNow Support Team is working on it to resume all affected PDI

Please refer: Incident: Developer Site Restored and PDI Availability Issues

Since 23rd July'26 morning , many community members also reported the same.

Wait for some time. At some certain interval Refresh the instance from developer portal.

Do not worry. It would be working as before.

Wait for some times. From Developer portal Keep refreshing .

There is no support available for PDI .

Re: Instance not working

glideFather — Sat, 25 Jul 2026 21:55:34 GMT

ahoy @codexrahul,

There's been an infrastructure issue but it might be resolved, at least my PDI is back!

Don't forget to access your PDI via /login.do

If you don't do an explicit login within 10 days, your PDI will be considered inactive and thus reclaimed.

Re: Instance not working

Aditya_hublikar — Sun, 26 Jul 2026 08:05:46 GMT

Hello @codexrahul ,

There was Servicenow internal error and they also announce about it :

https://www.servicenow.com/community/developer-blog/incident-developer-site-restored-and-pdi-availab...

You can also refer this :

https://www.servicenow.com/community/itsm-forum/pdi-access-issue-servicenow-announcement/td-p/357818...

But now its restore because my instance was also went to hibernate ,now it come back and its working fine . If your instance is not come yet so keep patience , it will restore soon .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya