question Duplicate Email Notification for Incident SLA breach in Community Central forum

Duplicate Email Notification for Incident SLA breach

SH40171025 — Mon, 27 Jul 2026 14:02:28 GMT

Hi All,

We are facing an issue where the SLA breach notification is being triggered twice with the same recipients and identical subject/content.

The notification is triggered from the Default SLA Flow. Previously, we had separate recipient conditions, which have now been consolidated into a single notification. However, duplicate emails are still being sent.

Has anyone encountered a similar issue or can suggest what to check?

Thanks.

Re: Duplicate Email Notification for Incident SLA breach

demoduffer — Mon, 27 Jul 2026 15:31:14 GMT

Hi @SH40171025 ,

It looks like both the notifications are still marked as "active=true". If you consolidated all the recipient conditions in a single notification you can mark the second one as "Active = false" so that duplicate notifications will not get triggered.

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.

Regards.
Duffer.