question Notification condition - case sensitivity in Community Central forum

Notification condition - case sensitivity

MThomas1 — Tue, 04 Aug 2026 16:23:39 GMT

We have a notification for lost/stolen/theft devices reporting.

Condition :

Short Description - contains - theft or stolen .

stolen -> triggers notification but STOLEN -> not triggering notification.

Is it case sensitive?

Thank you for your support and guidance.

Shivambitanwar1 — Tue, 04 Aug 2026 16:46:49 GMT

Hi @MThomas1 ,

You can use flow designer to trigger this notification. And then use the transform function to convert the case of stolen :
https://www.servicenow.com/community/bangalore-snug/how-to-ignore-case-sensitivity-in-flow-designer/td-p/2654641

//Shivambi

mani krishna — Tue, 04 Aug 2026 16:50:37 GMT

Hi ,

Yes Short description is case sensitive. Can you elaborate more the requirement?