question Community posts getting archived? in Community Central forum

Community posts getting archived?

mlopezrivera — Thu, 06 Aug 2026 14:24:23 GMT

Have other been encountering this archive notice when trying to search Community? Google is still indexing these links, so it's incredibly frustrating to think you're clicking into something helpful only to be hit with this banner.

Anyone know if this is a migration of some sort, or are massive swaths of community articles getting archived indefinitely? In ServiceNow Uni courses, they recommend over and over that you search Community when you have questions - but how are we supposed to do that when you make the articles unavailable?

Re: Community posts getting archived?

Jon23 — Thu, 06 Aug 2026 18:23:29 GMT

I’m experiencing the same issue and agree that it’s quite frustrating. I also received the following message when I first opened the link to this post from a Google search:

Re: Community posts getting archived?

Simon Hendery — Thu, 06 Aug 2026 18:57:59 GMT

Hopefully this archiving process is related to removing the excessive number of AI slop posts that have been left unchecked on the platform.

But, as is often the case, it's disappointing that ServiceNow has failed to communicate what's going on.

Re: Community posts getting archived?

mlopezrivera — Thu, 06 Aug 2026 19:43:52 GMT

Funnily enough I was redirected to this page when I hit submit on this post.

Re: Community posts getting archived?

mlopezrivera — Thu, 06 Aug 2026 19:45:52 GMT

I agree with removing slop posts, but this seems like an indiscriminate purge of articles from real users with with answers.

Re: Community posts getting archived?

mlopezrivera — Thu, 06 Aug 2026 19:48:04 GMT

Seems like a Community responded here, but locked the post so you can't reply:

"Hi all, thanks for flagging this. We recently undertook a content cleanup effort on the Community forums, archiving content that met a low view threshold and was several years old. This is done quarterly, and Google search indexes are still being updated. " link

Re: Community posts getting archived?

mlopezrivera — Thu, 06 Aug 2026 19:56:10 GMT

More info on the SN subreddit

Re: Community posts getting archived?

Simon Hendery — Thu, 06 Aug 2026 21:45:32 GMT

"but locked the post so you can't reply"

It often feels like the lunatics are running this particular asylum.