https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-training/m-p/3584600#M7643 <P>When attempting to complete the Welcome to Service Now training, when I click on the simulator to complete the module tasks, the page that opens give an error message. I have tried other browsers, private browsers, cleared cookies, and enabled cookies. And now I have no instances remaining and the Request Lab Instance is greyed out.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lcook2_0-1786047661216.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/525832i2BD76D4AA3FBC444/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" srcset="/community/image/serverpage/image-id/525832i2BD76D4AA3FBC444/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400 1.0x" role="button" title="lcook2_0-1786047661216.png" alt="lcook2_0-1786047661216.png" /></span></P><P>&nbsp;</P> Thu, 06 Aug 2026 20:21:09 GMT lcook2 2026-08-06T20:21:09Z https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-training/m-p/3584600#M7643 <P>When attempting to complete the Welcome to Service Now training, when I click on the simulator to complete the module tasks, the page that opens give an error message. I have tried other browsers, private browsers, cleared cookies, and enabled cookies. And now I have no instances remaining and the Request Lab Instance is greyed out.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="lcook2_0-1786047661216.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/525832i2BD76D4AA3FBC444/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" srcset="/community/image/serverpage/image-id/525832i2BD76D4AA3FBC444/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400 1.0x" role="button" title="lcook2_0-1786047661216.png" alt="lcook2_0-1786047661216.png" /></span></P><P>&nbsp;</P> Thu, 06 Aug 2026 20:21:09 GMT https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-training/m-p/3584600#M7643 lcook2 2026-08-06T20:21:09Z https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-training/m-p/3584966#M7664 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1164382">@lcook2</a>&nbsp;</P><P>&nbsp;</P><P><SPAN>You cannot request a new instance on your own</SPAN><SPAN> because you have </SPAN><SPAN>0 Instances remaining</SPAN><SPAN> and the status is </SPAN><SPAN>Terminated</SPAN><SPAN>.</SPAN></P><P>&nbsp;</P><P><SPAN>Submit a support case</SPAN><SPAN> on <A href="https://nowlearning.servicenow.com/" target="_blank">Now Learning</A> under </SPAN><SPAN>Help/Support</SPAN> <SPAN>\rightarrow</SPAN> <SPAN>Create a Case</SPAN><SPAN>. Explain that your simulator limit was reached due to a task error and attach your screenshot so they can reset your instance quota.</SPAN></P><P>&nbsp;</P><P><SPAN>When you get the new instance</SPAN><SPAN>, make sure you </SPAN><SPAN>impersonate </SPAN><SPAN>⁠</SPAN><SPAN>Platform User</SPAN><SPAN>⁠</SPAN><SPAN> before doing the task, and click the star icon directly next to </SPAN><SPAN>Self-Service &gt; Knowledge</SPAN><SPAN> in the navigation menu (not from inside the page body).</SPAN></P><P>&nbsp;</P> Sat, 08 Aug 2026 00:16:35 GMT https://www.servicenow.com/community/community-central-forum/welcome-to-service-now-training/m-p/3584966#M7664 Rafael Batistot 2026-08-08T00:16:35Z