question Seeking a ServiceNow mentor in Community Central forum

Seeking a ServiceNow mentor

MilosDjorovic — Mon, 17 Aug 2026 09:28:40 GMT

Hello i am a IT ServiceDesk admin with 6+ years of experience. I recently started in a new company where the ticketing system is ServiceNow, little by little i started doing some ServiceNow changes, improvements, administration so i was wondering if there are any Mentors available that can boost my learning time as i am suppose to take on a ServiceNow admin role in the near future.

Re: Seeking a ServiceNow mentor

Hemanth M — Mon, 17 Aug 2026 10:17:50 GMT

Hi @MilosDjorovic ,

That's great progress!, have you explores this System Admin journey?, this would really give you the required collection of courses to take up a ServiceNow Admin role.

Career journey link - https://learning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&journey_id=55f79b4a1b96add013f9a6c1b24bcb30

Hope this helps!

Re: Seeking a ServiceNow mentor

Aditya_hublikar — Mon, 17 Aug 2026 10:18:52 GMT

Hello @MilosDjorovic ,

Welcome to servicenow community

You can start with practicing in Servicenow PDI .

When you start exploring ServiceNow PDI, begin with understanding the basic platform UI:

Application Navigator, Banner, Content Frame (UI16)
Explore Forms and List Views
Company Branding and changing the Welcome Page
Context Menu (what it is and its types)
Breadcrumbs and how they work

Next, move on to data modeling basics:

Table and Field creation
Table dependencies and Table Extensions
Field types
Views
Important OOTB tables like User (sys_user), Group (sys_user_group), Role (sys_user_role), Delegations

Once you are comfortable with this, explore core configuration concepts:

Reference Qualifiers
Dot-walking
UI Policies
Dictionary Overrides
ACLs
Priority Lookup
Difference between Configuration vs Customization

Then understand data movement and backup concepts:

Update Sets (how to take backup of your work)
Update Set transfer methods
Import Sets

After learning these basics, you can confidently move forward to explore Service Management modules like:

Incident
Problem
Change
Request

And then deep dive into the Development part.

CSA is the basic and most important certification for ServiceNow beginners

Main topics to focus on:

Platform UI and navigation
Tables, fields, forms, and list views
Users, groups, and roles
Basic ITSM concepts
UI Policies, Client Scripts, and Business Rules (basic understanding)

Best practices:

Practice each topic in your Personal Developer Instance (PDI)
Do not just memorize answers—try to understand why a feature is used and when to use it

Once you follow this path, your ServiceNow learning journey will be smooth and structured

Try to spend 2-3 hours daily on community which will help you understand different real time scenarios ,different approaches . Explore University Course which also enhance your knowledge.

Start with the "Welcome to ServiceNow " training, it's really good and it will gives you your first certificate!

The Certified System Administrator (CSA) certificate is initial stage , it's useful for almost for any servicenow role .

You can refer this thread :

https://www.servicenow.com/community/sysadmin-forum/six-steps-on-how-to-start-learning-servicenow-a-...

You can also explore Learning plans from below :

https://developer.servicenow.com/dev.do#!/learn/learning-plans/zurich

Here are few thread that you can refer for interview question :

https://www.servicenow.com/community/itsm-forum/servicenow-interview-questions-part-1/td-p/3511504

https://www.servicenow.com/community/itsm-forum/scripting-practice-question/td-p/3529846

https://www.servicenow.com/community/itsm-forum/scripting-interview-questions/td-p/3545279

https://www.servicenow.com/community/virtual-agent-forum/scenario-based-and-theoretical-interview-qu...

You can also connect with @Dr Atul G- LNG for ServiceNow guidance.

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

Re: Seeking a ServiceNow mentor

MilosDjorovic — Mon, 17 Aug 2026 10:36:15 GMT

Thanks for the tips and replies, i have completed the Welcome to Service Now and the Micro Certification. Currently im on the ServiceNow Administration Fundamentals, it is a bit challenging especially since my company has 2 separate tenants and 4k+ employees so there is a lot of Info bombing, not to mention the last SNOW admin left the workplace before i could do a proper knowledge transfer. Do you thinki i should switch to the Course that you proposed?

Re: Seeking a ServiceNow mentor

glideFather — Mon, 17 Aug 2026 10:44:34 GMT

ahoy @MilosDjorovic,

feel free to DM me (the top-right corner) if you want to have a chat

Re: Seeking a ServiceNow mentor

Dr Atul G- LNG — Mon, 17 Aug 2026 10:44:53 GMT

Hi @MilosDjorovic

Greetings!!

Good to know that you are starting your ServiceNow journey. I would be happy to mentor you through this journey. I am a ServiceNow trainer and would be happy to help. Please let me know your thoughts, and we can connect.

In the meantime, I would suggest starting with the CSA certification, as it is the first and most fundamental certification and will give you a good foundation.

Re: Seeking a ServiceNow mentor

MilosDjorovic — Mon, 17 Aug 2026 11:00:49 GMT

Hello Atul,

Thanks for the reply, i have completed the Welcome to Service Now and the Micro Certification. Currently im on the ServiceNow Administration Fundamentals, it is a bit challenging especially since my company has 2 separate tenants and 4k+ employees so there is a lot of Info bombing, not to mention the last SNOW admin left the workplace before i could do a proper knowledge transfer. I will proceed with the course and certification ofcourse, i can see myself as an experienced ServiceNow admin or eventually platform owner one day.

Re: Seeking a ServiceNow mentor

Mohammed8 — Mon, 17 Aug 2026 11:32:08 GMT

Hi @MilosDjorovic

You can always post your question here on Community and someone will always help/answer you. Here is my article with courses mentioned if you are planning to clear CSA certification in near future:

Blog [1]: From CSA to CAD to FSM: My ServiceNow Ce... - ServiceNow Community

All the Best

Re: Seeking a ServiceNow mentor

Dr Atul G- LNG — Mon, 17 Aug 2026 11:46:38 GMT

Hi mate,

Greetings!

Thanks for DMing me. Since you’re doing the CSA course and mentioned that you’re getting a lot of information, I wanted to share something that may help.

I have a CSA batch playlist on my channel. Since you’re already following the CSA course on Now Learning, I would recommend starting the playlist from the beginning as well. It will give you more depth and help you understand the concepts better. Many of the things you’ll use in your day-to-day ServiceNow work are covered there.

CSA is a foundational course, so take your time with it. Don’t just read the material—focus on learning and understanding why things work the way they do. Don’t lose hope or patience if you struggle with some topics. Sometimes it takes a little time, but as your concepts become clearer, you’ll gradually build confidence.

Please feel free to reach out if you need any help or guidance from my side.

One more important point: don’t focus too much on the certification right now. Your first goal should be to learn and understand the platform. Once you have a strong foundation and feel comfortable with the concepts, then go for the certification.

Also, don’t compare yourself with others or worry that someone else is moving faster than you. Everyone has a different learning pace. First build your foundation, strengthen your knowledge, and then take the certification when you feel ready.