question ServiceNow PDI instance is Offline in Community Central forum

ServiceNow PDI instance is Offline

Shesha1 — Sun, 01 Sep 2024 22:00:10 GMT

Hello Team,
I am trying to log in to my Instance from the https://developer.servicenow.com
I am facing an issue getting my instance back.
It is offline for 2 days.
Please help me get my instance back.
Thanks!

Re: ServiceNow PDI instance is Offline

Kenta Koizumi — Mon, 02 Sep 2024 00:55:00 GMT

I am facing the same issue now.

Have you already found a workaround or solution??

Re: ServiceNow PDI instance is Offline

Kenta Koizumi — Mon, 02 Sep 2024 01:00:30 GMT

@Shesha1

I found this conversation and it seems to be occurred worldwide.

https://www.servicenow.com/community/app-engine-forum/instance-offline/td-p/3033248

If urgency, the best we can do is to release the instance and request for new one I think.

Re: ServiceNow PDI instance is Offline

aizawaken — Mon, 02 Sep 2024 01:05:52 GMT

Hi @Shesha1 ,
I saw the same PDI trouble as you mentioned, and I also saw the message as below. Now in the sudden maintenance??

Re: ServiceNow PDI instance is Offline

AndersBGS — Mon, 02 Sep 2024 05:41:52 GMT

Hi @Shesha1 ,

As you might know, there is no support available for PDIs from ServiceNow perspective, hence you're limited to two options:

Wait - it should come online after some time
When you get tired of waiting, release the instance and request a fresh installation. Notice, if you perform this, then all work that you haven't backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

Re: ServiceNow PDI instance is Offline

Mark Roethof — Mon, 02 Sep 2024 06:41:17 GMT

Hi there,

Sorry to hear that!

Don't get me wrong, though posting your question here won't do anything. We all cannot do anything for you. We can only mention what Atul already mentioned: there is no support for PDIs, this is already for a while, nothing new, thousands of similar posts have been made.

Only thing you can do:
1) Wait and hope your PDI gets back alive
- OR -
2) Request a new PDI

Be aware, PDIs can always suddenly (and without any notice) drop. So always backup your work.

I do wonder though, why posting this here? Since as mentioned, this is nothing new, this is already for a while (more than a year). Please help us understand why you (and others) are still posting these kind of questions. Understanding such, might help for the Community team to catching these questions and preventing them from being raised. Since again: we all can't do anything for you!