question Looking for custom field's to OOB alternatives in ITSM in Community Central forum

Looking for custom field's to OOB alternatives in ITSM

sahanupama — Tue, 18 Aug 2026 12:51:48 GMT

Looking for OOB feature for ITSM module, WHat is the best approach to look for OOB standard fields

Re: Looking for custom field's to OOB alternatives in ITSM

Sanjay191 — Fri, 21 Aug 2026 08:48:49 GMT

Hi @sahanupama

Best Approach to look for OOB standard fields is Dictionary.
If the field's backend name does not start with 'u_', it is generally considered an OOTB (standard) field.

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Re: Looking for custom field's to OOB alternatives in ITSM

Ankur Bawiskar — Fri, 21 Aug 2026 09:42:37 GMT

@sahanupama

what's your actual business requirement?