ECC queue and unavailable MID agent behavior for a script step and action

Daniel Savard — Fri, 21 Aug 2026 18:41:40 GMT

Hi everyone,

I ran into a strange behavior when a SN subflow execute and is launching an action which must execute a powershell script on a MID server and the MID server itself is down for whatever reason.

It seems in this case, the action doesn't complete and the subflow execution is interrupted without handling the error at all. I included three screenshots to show you the behavior.

The consequence is the subflow cannot handle the error and do what it should to recover or enable recovery when the MID agent will be available again.

Also, my side question about this. Is there a way to find the ECC queue entry for the target MID agent from the SN Action to replay it?

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ECC queue and unavailable MID agent behavior for a script step and action