question Password reset in Community Central forum

Password reset

Becalicool — Mon, 24 Aug 2026 16:51:30 GMT

I want to reset my password. However I get the message a verification will be sent to a phone number ending in 1234 but those last four numbers are wrong!

How can I correct this so I can reset my password?

Is there another way to reset it?

Thanks.

Re: Password reset

Rafael Batistot — Tue, 25 Aug 2026 00:02:28 GMT

Hi @Becalicool

The best approach is to contact your organization’s ServiceNow administrator/IT support and ask them to update your user record or reset your password manually.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0869145

Re: Password reset

svirkar420 — Wed, 26 Aug 2026 10:04:23 GMT

Hi @Becalicool , Are you trying to do this in your PDI?

If so, confirm that you have enable MFA for your PDI if not, then there is no way to reset the password from there.

And if you still want to reset the password for PDI, you can do that in developers tab by clicking on manage my instance.

I am attaching the screenshot as well for your reference.

Developer site link - https://developer.servicenow.com/dev.do

And if you are talking about the Customer instance "contact your IT admin"

If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.

Best Regards,

Saurabh V.