question Unable to reset password - it has an unrecognized cell# in Community Central forum https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3594632#M7819 <P>I'm trying to reset the password of my developer account to log in to my PDI, but it prompts me to validate with a text to an unrecognized cell#.&nbsp; It's not my home cell#, not my work#, just some random number.&nbsp; Any suggestions on how to rescue my account?</P> Thu, 03 Sep 2026 16:56:55 GMT patrickhayescom 2026-09-03T16:56:55Z Unable to reset password - it has an unrecognized cell# https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3594632#M7819 <P>I'm trying to reset the password of my developer account to log in to my PDI, but it prompts me to validate with a text to an unrecognized cell#.&nbsp; It's not my home cell#, not my work#, just some random number.&nbsp; Any suggestions on how to rescue my account?</P> Thu, 03 Sep 2026 16:56:55 GMT https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3594632#M7819 patrickhayescom 2026-09-03T16:56:55Z