https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3594632#M7819 <P>I'm trying to reset the password of my developer account to log in to my PDI, but it prompts me to validate with a text to an unrecognized cell#.&nbsp; It's not my home cell#, not my work#, just some random number.&nbsp; Any suggestions on how to rescue my account?</P> Thu, 03 Sep 2026 16:56:55 GMT patrickhayescom 2026-09-03T16:56:55Z https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3594632#M7819 <P>I'm trying to reset the password of my developer account to log in to my PDI, but it prompts me to validate with a text to an unrecognized cell#.&nbsp; It's not my home cell#, not my work#, just some random number.&nbsp; Any suggestions on how to rescue my account?</P> Thu, 03 Sep 2026 16:56:55 GMT https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3594632#M7819 patrickhayescom 2026-09-03T16:56:55Z https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3597437#M7874 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1140964">@patrickhayescom</a>&nbsp;</P><P>&nbsp;</P><P>Are you following this path to reset your password?</P><P>a, after login in Developer portal, click on Manage My instance</P><P><A href="https://developer.servicenow.com/dev.do#!/manage-instance" target="_blank">https://developer.servicenow.com/dev.do#!/manage-instance</A></P><P>&nbsp;</P><P>b. click on gear icon , and click on Reset instance password</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="TanushreeMaiti_0-1789354005419.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/529269i6E2B551473CC1B5F/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400" srcset="/community/image/serverpage/image-id/529269i6E2B551473CC1B5F/image-size/medium/is-moderation-mode/true?v=v2&amp;px=400 1.0x" role="button" title="TanushreeMaiti_0-1789354005419.png" alt="TanushreeMaiti_0-1789354005419.png" /></span></P><P>&nbsp;</P><P>c. a pop- up window will display, click on Yes Reset</P><P>&nbsp;</P> Mon, 14 Sep 2026 02:48:08 GMT https://www.servicenow.com/community/community-central-forum/unable-to-reset-password-it-has-an-unrecognized-cell/m-p/3597437#M7874 Tanushree Maiti 2026-09-14T02:48:08Z