https://www.servicenow.com/community/community-central-forum/account-merge-process-existing-mainline-certifications-not/m-p/3596120#M7839 <P>Hello Everyone,<BR /><BR />I have migrated my old account data into the new one yesterday. The entire process was done in 10 min got emails confirming the same.<BR />All the data transfered successfully which I can see on my profile.&nbsp;<BR /><BR />But the main intention was to make my credentials visible on <A href="https://partnerportal.servicenow.com/partnerhome?id=verify_certificate&amp;_ga=2.78105053.810255401.1760549851-1436365571.1760549851" target="_self">partner portal.</A><BR />When am trying to search myself on portal am only able to see Micro-Certifications and Suite Certification.&nbsp;<BR /><BR />If checked through my old email id am able to see the blank popup only.<BR />What could be the reason? Or Do I need to wait more?&nbsp;</P> Wed, 09 Sep 2026 05:21:25 GMT Varun_ 2026-09-09T05:21:25Z https://www.servicenow.com/community/community-central-forum/account-merge-process-existing-mainline-certifications-not/m-p/3596120#M7839 <P>Hello Everyone,<BR /><BR />I have migrated my old account data into the new one yesterday. The entire process was done in 10 min got emails confirming the same.<BR />All the data transfered successfully which I can see on my profile.&nbsp;<BR /><BR />But the main intention was to make my credentials visible on <A href="https://partnerportal.servicenow.com/partnerhome?id=verify_certificate&amp;_ga=2.78105053.810255401.1760549851-1436365571.1760549851" target="_self">partner portal.</A><BR />When am trying to search myself on portal am only able to see Micro-Certifications and Suite Certification.&nbsp;<BR /><BR />If checked through my old email id am able to see the blank popup only.<BR />What could be the reason? Or Do I need to wait more?&nbsp;</P> Wed, 09 Sep 2026 05:21:25 GMT https://www.servicenow.com/community/community-central-forum/account-merge-process-existing-mainline-certifications-not/m-p/3596120#M7839 Varun_ 2026-09-09T05:21:25Z https://www.servicenow.com/community/community-central-forum/account-merge-process-existing-mainline-certifications-not/m-p/3596367#M7843 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1007554">@Varun_</a>&nbsp;,</P> <P>&nbsp;</P> <P>Wait for 48 hours, if not resolved send an email to&nbsp;<A href="mailto:surf@servicenow.com" target="_blank">surf@servicenow.com</A></P> <P>&nbsp;</P> <P>Hope it helps!</P> Wed, 09 Sep 2026 16:04:26 GMT https://www.servicenow.com/community/community-central-forum/account-merge-process-existing-mainline-certifications-not/m-p/3596367#M7843 Hemanth M 2026-09-09T16:04:26Z