question SOW Default List in Workspace in Community Central forum

SOW Default List in Workspace

a02763422 — Wed, 09 Sep 2026 17:00:19 GMT

Hi everyone. I'm trying to add a custom "All" list under Catalog Tasks in Service Operations Workspace. I located the configuration under Default - SOW and the Catalog Tasks UX List Category. I created the new list by opening the existing Assigned to you UX List, using Insert and Stay, and changing only the title and filter conditions. The new list is active, associated with the Catalog Tasks category, and was created in the Request Management for Service Operations Workspace application scope. The list appears correctly for me as an admin, but it does not appear for non-admin ITIL users. The same users can see the out-of-box Catalog Task lists such as Assigned to you and Assigned to your groups. I have verified the record is active and recreated it in the correct application scope, but the custom list is still only visible to admins. Has anyone run into this behavior before? Are there additional visibility settings, role requirements, cache considerations, or UX framework configurations required for custom UX Lists to appear for non-admin workspace users?

Re: SOW Default List in Workspace

Kieran Anson — Wed, 09 Sep 2026 21:53:42 GMT

Lists have a UX criteria related list which may not be on your form view by default. Without, visibility is denied by default.

The table is sys_ux_applicability_m2m_list

Re: SOW Default List in Workspace

Dinesh Chilaka — Thu, 10 Sep 2026 13:58:09 GMT

Hi @a02763422 ,

Open the table Named as List Applicabilities (sys_ux_applicability_m2m_list)

Create new record in that table and select values as follows

List as All created by you for catalog tasks
Applicability as SOW - Request - ITIL because for OOB Catalogs this applicability has choosen and then save the record.Now observe the changes in the List by impersonating as ITIL users.

If my response helped, mark it as helpful and accept the solution.

Thanks,

Dinesh