https://www.servicenow.com/community/community-central-forum/tracking-vendor-caused-major-incidents/m-p/3597032#M7867 <DIV><P>How are other ServiceNow customers tracking Major Incidents caused by third parties or vendors?</P><P>We are considering a cause classification such as Internal, Vendor, Shared, or Undetermined, confirmed at resolution or during the PIR. Detailed root-cause work would remain in the linked Problem record.</P><P>Is there an out-of-box field or recommended data model for this? Which record do you use, and how do you report on it?</P><P>We are on the Australia release and prefer minimal configuration.</P></DIV> Fri, 11 Sep 2026 12:05:41 GMT Daniel_Miller 2026-09-11T12:05:41Z https://www.servicenow.com/community/community-central-forum/tracking-vendor-caused-major-incidents/m-p/3597032#M7867 <DIV><P>How are other ServiceNow customers tracking Major Incidents caused by third parties or vendors?</P><P>We are considering a cause classification such as Internal, Vendor, Shared, or Undetermined, confirmed at resolution or during the PIR. Detailed root-cause work would remain in the linked Problem record.</P><P>Is there an out-of-box field or recommended data model for this? Which record do you use, and how do you report on it?</P><P>We are on the Australia release and prefer minimal configuration.</P></DIV> Fri, 11 Sep 2026 12:05:41 GMT https://www.servicenow.com/community/community-central-forum/tracking-vendor-caused-major-incidents/m-p/3597032#M7867 Daniel_Miller 2026-09-11T12:05:41Z