https://www.servicenow.com/community/community-central-forum/cis-df-certification/m-p/3597259#M7871 <P>I went to write&nbsp; CIS-DF certification in the center but due some reasons unable to complete it. The Center management told to connect to the ServiceNow customer support team&nbsp; and they gave the case number to check the status. Now I want to schedule it for another day but I'm not able to reach customer support. help me with the steps&nbsp;</P> Sat, 12 Sep 2026 11:17:16 GMT sridharyada 2026-09-12T11:17:16Z https://www.servicenow.com/community/community-central-forum/cis-df-certification/m-p/3597259#M7871 <P>I went to write&nbsp; CIS-DF certification in the center but due some reasons unable to complete it. The Center management told to connect to the ServiceNow customer support team&nbsp; and they gave the case number to check the status. Now I want to schedule it for another day but I'm not able to reach customer support. help me with the steps&nbsp;</P> Sat, 12 Sep 2026 11:17:16 GMT https://www.servicenow.com/community/community-central-forum/cis-df-certification/m-p/3597259#M7871 sridharyada 2026-09-12T11:17:16Z https://www.servicenow.com/community/community-central-forum/cis-df-certification/m-p/3597280#M7872 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/1184522">@sridharyada</a>&nbsp;,</P><P>&nbsp;</P><P>Here&nbsp;<SPAN>ServiceNow customer support / Now learning support can only assist you.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>Go to&nbsp;<A href="https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home" target="_blank" rel="noopener">https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home</A></SPAN></P><P>&nbsp;</P><P><SPAN>Talk to support against case number. They are generally not available at weekend.</SPAN></P><P>&nbsp;</P><P><SPAN>Also p</SPAN>lease review KB: <A class="" title="https://learning.servicenow.com/lxp/en/credentials/servicenow-security-invalidation-process?id=kb_article_view&amp;sysparm_article=kb0011062" href="https://learning.servicenow.com/lxp/en/credentials/servicenow-security-invalidation-process?id=kb_article_view&amp;sysparm_article=KB0011062" target="_blank" rel="noreferrer noopener" aria-label="Link KB0011062 ServiceNow Security Certification Invalidation Process"><STRONG>KB0011062 ServiceNow Security Certification Invalidation Process</STRONG></A><STRONG>&nbsp;</STRONG></P><P>which explains the certification invalidation process, acceptable testing practices, and the consequences of violating exam policies.</P><P>&nbsp;</P><P><SPAN>Good Luck!</SPAN></P><P>&nbsp;</P> Sat, 12 Sep 2026 17:07:09 GMT https://www.servicenow.com/community/community-central-forum/cis-df-certification/m-p/3597280#M7872 Tanushree Maiti 2026-09-12T17:07:09Z