question Community Account Issue in Community Central forum

Community Account Issue

Community Alums — Wed, 04 Sep 2024 08:05:38 GMT

Hi Team,

Recently I requested to merge my Servicenow account from harishkumar.khale-muralirao@xxx.com to harishkm.servicenow@gmail.com After doing this when I login to Servicenow community it takes to new account instead of old account. Both accounts have same email ID and I want to retain my original account so that I don’t miss my achievements. Kindly help to delete new account and redirect my login to original account

New account : https://www.servicenow.com/community/user/viewprofilepage/user-id/776347
2. Original account: https://www.servicenow.com/community/user/viewprofilepage/user-id/399714

@Dan Bruhn @ ServiceNow @Sarah G_

Re: Community Account Issue

Sandeep Rajput — Wed, 04 Sep 2024 16:48:47 GMT

@Community Alums You should login to https://nowlearning.servicenow.com/lxp and raise a case with Now Learning support team to merge your accounts.

Hope this helps.

Re: Community Account Issue

Community Alums — Thu, 05 Sep 2024 00:57:44 GMT

Hi @Sandeep Rajput I already did that and here is the response i got

Re: Community Account Issue

AndersBGS — Thu, 05 Sep 2024 06:04:05 GMT

Hi @Community Alums ,

Please log a case through NowLearning for ServiceNow to help you with your account. No one in the community can help you with this.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

Re: Community Account Issue

Community Alums — Thu, 05 Sep 2024 06:44:12 GMT

I have already raised and they said they can help only issues related to Now learning platform. I am seeking help from Now community admins on how to merge by account

@Dan Bruhnplease help here to resolve my issue

Re: Community Account Issue

Community Alums — Fri, 06 Sep 2024 00:59:41 GMT

Got response from web Support team that my Merge request did not complete successfully and they have archived my current request and asked to submit new request.