question ServiceNow Administration Fundamentals LabX in SN University in Community Central forum

ServiceNow Administration Fundamentals LabX in SN University

rke585858 — Thu, 17 Sep 2026 12:21:45 GMT

When trying to complete a task that must be validated, there is an error in the logic of the AI Learning Guide . The task asks to remove a role and replace it with another. I have done that, but the AI Learning Guide does not generate a log showing the removal of the role. So it doesn't validate the task. I have shown it screenshots of the role not being there, but without the log it won't say it's good. Been at the same spot for 2 days.

Re: ServiceNow Administration Fundamentals LabX in SN University

glideFather — Thu, 17 Sep 2026 12:43:31 GMT

ahoy @rke585858,

what role are you talking about? Also, you don't need to check logs for removing roles, you just check whether the role is still assigned or not anymore. It might not be audited/logged...

It can be blocked by changing record in different scope or with insufficient rights. Please add more details, this is not enough to understand what you want to achieve