Show attachment as link in Incident Resolution email notification

gauravsp — Fri, 18 Sep 2026 04:53:44 GMT

Is ServiceNow NOT allows to show incident attachment as a link in email notification.

Is yes, please provide short step or guidelines on this.

Highlighted text should show link to attachment.

Re: Show attachment as link in Incident Resolution email notification

pr8172510 — Fri, 18 Sep 2026 08:47:00 GMT

Yes, ServiceNow allows you to show an Incident attachment as a clickable link in an email notification.

I tested this approach in my instance using a Notification Email Script that queries the sys_attachment table for attachments belonging to the current Incident and generates a clickable attachment URL.

Notification Email Script:

(function runMailScript(current, template, email, email_action, event) { var attachment = new GlideRecord('sys_attachment'); attachment.addQuery('table_name', current.getTableName()); attachment.addQuery('table_sys_id', current.getUniqueValue()); attachment.query(); while (attachment.next()) { var attachmentUrl = gs.getProperty('glide.servlet.uri') + 'sys_attachment.do?sys_id=' + attachment.getUniqueValue(); template.print( '<div style="margin-top:5px;">' + '<strong>Attachment:</strong> ' + '<a href="' + attachmentUrl + '">' + attachment.getValue('file_name') + '</a>' + '</div>' ); } })(current, template, email, email_action, event);

Notification:

Hello ${caller_id.first_name}, Your incident has been solved. ${number} Solution notes: ${close_notes} ${mail_script:Show Incident Attachment Links} It will be automatically closed in 5 business days. If the solution does not resolve your issue, you may reopen the incident. Thank you, Helpdesk

steps:

Create a Notification Email Script.
Call the Mail Script from the notification using:
${mail_script:Show Incident Attachment Links}
Keep Include attachments unchecked if you only want the clickable link rather than the file attached to the email.

Re: Show attachment as link in Incident Resolution email notification

Ankur Bawiskar — Fri, 18 Sep 2026 08:56:45 GMT

@gauravsp

if the notification doesn't have that, you can include your custom logic and links using Email script

what did you start with and where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

question Show attachment as link in Incident Resolution email notification in Community Central forum

Show attachment as link in Incident Resolution email notification

Re: Show attachment as link in Incident Resolution email notification

steps:

Re: Show attachment as link in Incident Resolution email notification