question PDI went offline in Community Central forum

PDI went offline

Gnananarasimha — Mon, 21 Sep 2026 22:14:07 GMT

My PDI went offline for a long time.From 2 days I am trying to wakeup my PDI but it's still offline. Can any one suggest how to make it usable.

Re: PDI went offline

Rafael Batistot — Tue, 22 Sep 2026 01:09:50 GMT

Hi @Gnananarasimha

This might help you

https://www.servicenow.com/community/developer-forum/my-pdi-dev183008-is-offline/td-p/3600623

Re: PDI went offline

Ankur Bawiskar — Tue, 22 Sep 2026 02:41:25 GMT

@Gnananarasimha

PDIs don't come with any support from ServiceNow.

So the only option for you is to wait.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Re: PDI went offline

Tanushree Maiti — Tue, 22 Sep 2026 02:51:05 GMT

Hi @Gnananarasimha

Several community members have faced the same instance offline issue ( with different error) this week.

Few community member reported that after 5-6 days their PDI got online and working fine.

I faced the same Instance offline issue post multiple refresh ( waited for 5-6 hours) on last Monday with the following error:

“Bad Request
This combination of host and port requires TLS.”

Since I needed the instance urgently, I released the existing instance through the Developer Portal and requested a new one. I received the new instance within about 2 minutes.

But Yesterday I faced the same issue again, I was getting blank page after start building. So Again I requested the instance as I needed it urgently.

If you’re okay with waiting, you can wait another 1–2 days or possibly longer and keep refreshing/checking the Developer Portal. Hopefully, your instance will come back online.

Alternatively, if you don’t have any important work or data in your offline PDI, you can follow the same process I did and release the existing instance and request a new one.

Unfortunately, there doesn’t appear to be any support available for PDI.