question Cannot Request New Instance in Community Central forum

Cannot Request New Instance

ThomadE — Fri, 25 Sep 2026 18:03:44 GMT

Somehow my Instance was terminated, not by me. Now I cannot request a New Instance. Our compnay wants this training on this product completed next week. I am at 87% complete?

Re: Cannot Request New Instance

AndersBGS — Sat, 26 Sep 2026 06:22:45 GMT

Hi @ThomadE

Can you provide some more context? Which training and what error du you get when requesting an instance?

Re: Cannot Request New Instance

Tanushree Maiti — Sat, 26 Sep 2026 09:10:26 GMT

Hi @ThomadE ,

Sorry to hear .

If your instance has terminated, You can not get it back and resume your work.

Did you request for other lab instance from any other Learning course ?

To get Request Instance option again

1) Logout and Login and wait for some time . Ensure you've lab instance limit available.

" there is also a limit on how many lab instances you can have assigned to you which is 1"

Refer: Lab instance information

to get instance help ( which I usually do)

Raise a case with Now learning support within ServiceNow University for the assistance

https://learning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home